Legal
Refund & Cancellation Policy
Policy summary
You may request cancellation within 1 hour of successful payment. After 1 hour, orders are non-cancellable and non-refundable, except where otherwise required by applicable law.
This policy applies to paid astrology consultations and digital PDF astrology reports purchased through AstroAuraNow, subject to applicable law.
A. How to cancel within 1 hour
Customers may request cancellation within 1 hour of successful payment.
How to request:
- Email astroauranow@gmail.com promptly with your cancellation request.
- Include your name, order/payment reference, payment date and time, and contact details used at checkout.
If the cancellation is eligible under this policy, AstroAuraNow will initiate the applicable refund. Refund processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.
B. Cancellation after 1 hour
After 1 hour from successful payment:
- The order cannot be cancelled.
- No refund will be provided.
This applies subject to applicable law.
C. After PDF report delivery
Once the PDF report has been successfully delivered (for example, sent to your email), the order is non-refundable, subject to applicable law.
D. Technical PDF problem
If the PDF is corrupted, inaccessible, or cannot be opened due to a technical issue attributable to AstroAuraNow:
- AstroAuraNow will make reasonable efforts to correct the issue.
- AstroAuraNow may resend the PDF.
- Contact support with your order/payment reference.
E. Duplicate payment
If you are charged multiple times for the same order due to a duplicate transaction, AstroAuraNow will investigate and process an appropriate refund where the duplicate payment is confirmed.
F. Failed payment
If payment fails and no successful payment is recorded, the order should not be treated as a completed purchase. If money was debited but the order is not successfully recorded, contact support with transaction details.
G. Cancellation by AstroAuraNow
If AstroAuraNow cannot provide a purchased service, we may provide an appropriate resolution, which may include a revised delivery timeline or a refund as applicable, subject to applicable law.